RETURN & REFUND POLICY

At El Refaey Market, all sales are final. We do not accept returns or exchanges under any circumstances once an order has been shipped or delivered.

Due to the nature of the products we offer, including food, grocery, perishable, refrigerated, frozen, and consumable or personal-use items (such as fragrances, air fresheners, incense, and similar products), returns are not permitted for safety, hygiene, and quality reasons.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS:
If your order arrives damaged, defective, or incorrect, you must contact us within 24 hours of delivery.

To help us resolve the issue quickly, please include:
- Your order number  
- Clear photos of the item and packaging  

Claims submitted after 24 hours may not be accepted.

After review, we may offer a replacement or refund at our discretion.

SHIPPING DISCLAIMER:
We are not responsible for:
- Orders delivered to incorrect addresses provided by the customer  
- Packages marked as delivered by the carrier  
- Shipping delays caused by carriers  

CONTACT US:
Email: info@elrefaeymarket.net  
Phone: (617) 481-4151 (Calls only during business hours)