FAQ – EL REFAEY MARKET

FAQ – FREQUENTLY ASKED QUESTIONS

Below are answers to some of the most common questions we receive.
If you need additional help, please visit our Support Center or contact us directly.

ORDERS & SHIPPING

Q: Do you offer nationwide shipping?
A: Yes, we offer nationwide shipping across the United States for eligible items. Shipping options and rates are calculated and displayed at checkout.

Q: Do you offer local delivery?
A: Yes, we offer local delivery in Quincy, Massachusetts and surrounding cities. Availability and delivery fees depend on location and order size.

Q: Do you ship frozen items?
A: Yes, frozen items are shipped using 2-day shipping services and are shipped Monday through Wednesday only to help avoid weekend delays.

Q: Do you ship to P.O. Boxes?
A: No, we do not ship to P.O. Boxes. A valid residential or business address is required.

PRODUCTS & HALAL

Q: Are all products Halal?
A: El Refaey Market is a Halal-focused grocery store. All meat and poultry products are sourced from trusted Halal suppliers.

Q: How do you handle Halal products?
A: Halal products are handled with care and stored according to food safety and proper handling standards.

Q: Where do your products come from?
A: We carry products imported from Egypt, Lebanon, Turkey, Greece, Albania, Morocco, Jordan, and other Mediterranean regions.

RETURNS & REFUNDS

Q: Do you accept returns?
A: Due to the nature of food products, most grocery, frozen, and perishable items are non-returnable. Please review our Return & Refund Policy for full details.

Q: What if my order arrives damaged or incorrect?
A: If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery with photos and your order number so we can assist you.